Tickets - Cannot reach PoP endpoint :: SixXS - IPv6 Deployment & Tunnel Broker

Ticket ID: SIXXS #9689242
Ticket Status: User

PoP: deham02 - Easynet (Hamburg)

Cannot reach PoP endpoint

Shadow Hawkins on Friday, 05 July 2013 09:56:50

I can't reach the PoP endpoint (2001:6f8:1c00:3d7::1) of my tunnel (T57389). I also can't ping my endpoint from outside - I can't ping it, and the last entry in traceroute is:

14 gw-984.ham-02.de.sixxs.net (2001:6f8:1c00:3d7::1) 34.424 ms 34.415 ms 34.452 ms

I can reach the tunnel IPv4 address, and the heartbeat update is done correctly. The tunnel stopped working on Thr 4. Jul 17:17:21 UTC 2013, when the last pkg's went through, according to the status page. That was also around the time, when my nagios server reported the issue. PoP Namedeham02 PoP IPv4212.224.0.189 PoP IPv62001:6f8:1c00:3d7::1 Your IPv62001:6f8:1c00:3d7::2 Type 6in4-heartbeat

Cannot reach PoP endpoint

Jeroen Massar SixXS Staff

on Friday, 05 July 2013 10:03:03

From the Live PoP Status:

Last Heartbeat : 2013-07-05 10:01:14 (1373018474; 0 days 00:00:15 ago) ... Packet In : 2013-07-04 17:17:21 (1372958241; 0 days 16:44:08 ago)

As no packets are being received, it won't process them either... Please provide a lot more details as requested by the big orange boxes when posting.

Cannot reach PoP endpoint

Shadow Hawkins on Friday, 05 July 2013 10:08:20

I'm only using aiccu for heartbeat, the rest is done by a Juniper NS5GT (the setup is described here). Does Packet In refer to packets sent to me, or to packets sent to the PoP?

Cannot reach PoP endpoint

Jeroen Massar SixXS Staff

on Friday, 05 July 2013 10:29:54

I'm only using aiccu for heartbeat, the rest is done by a Juniper NS5GT (the setup is described here).

Interesting, quite some space for problems though ;( The heartbeats arrive, thus that is likely not the issue then.

Does Packet In refer to packets sent to me, or to packets sent to the PoP?

Inbound to the PoP, thus packets received from others by the PoP.

Cannot reach PoP endpoint

Shadow Hawkins on Friday, 05 July 2013 11:27:35

Just tried it again - now I can ping the tunnel endpoint, and the subnet is also reachable. --> FIXED.

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