Ticket ID: SIXXS #6644950 Ticket Status: Remote Problem PoP: nlams05 - SURFnet (Amsterdam)
Connectivity issues between SURFnet and XLS Hosting
Shadow Hawkins on Thursday, 15 March 2012 14:06:32
I had this issue:
ping6 from a machine in the XLS Hosting network to a machine which has a IPv6 adres in the SURFnet AS didn't work. A tcpdump showed that traffic from surfnet to xls hosting did work, but the reverse didn't. I did disable my firewall but that wasn't the issue.
I did report this issue to XLS Hosting and they were able to resolve it. This is what they told me:
Translated message:
The problem is located at Surfnet itself, but it's not clear to me how and what. If our uploink resets the BGP-session to surfnet that it'll work for some time. Eventually it will break again. That's not something in our control. Please contact Surfnet about this and ask them what happens.
Original message (in dutch):
Het probleem zit eigenlijk bij Surfnet zelf, maar het is me onduidelijk hoe en wat. Als onze uplink naar surfnet de BGP-sessie reset, gaat het weer werken. Maar na verloop van tijd lijkt het dan weer stuk te gaan. Dit is iets waar wij eigenlijk helemaal geen controle over hebben. Je zou het zelf eens bij Surfnet kunnen navragen wat daar gebeurt.
More info:
NIC Handle: DVE3-SIXXS
IPv4 and IPv6 trace information from the machine in the network of XLS Hosting:
root@server4:~# tracepath nlams05.sixxs.net
1: vps20031.xlshosting.net 0.171ms pmtu 1500
1: gw-v123.xl-is.net 10.121ms
1: gw-v123.xl-is.net 0.335ms
2: rt-eu01-v2.xl-is.net 7.041ms
3: surfnet.sara1.nl-ix.net 0.893ms asymm 4
4: AE2.500.JNR01.Asd001A.surf.net 0.877ms asymm 5
5: V1131.sw4.amsterdam1.surf.net 1.167ms
6: sixxs.surfnet.nl 0.931ms reached
Resume: pmtu 1500 hops 6 back 59
root@server4:~# tracepath nlams05.sixxs.net
1: vps20031.xlshosting.net 0.114ms pmtu 1500
1: gw-v123.xl-is.net 0.356ms
1: gw-v123.xl-is.net 0.340ms
2: rt-eu01-v2.xl-is.net 0.564ms
3: surfnet.sara1.nl-ix.net 0.803ms asymm 4
4: AE2.500.JNR01.Asd001A.surf.net 0.876ms asymm 5
5: V1131.sw4.amsterdam1.surf.net 1.096ms
6: sixxs.surfnet.nl 0.931ms reached
Resume: pmtu 1500 hops 6 back 59
State change: remoteproblem
Jeroen Massar on Thursday, 15 March 2012 14:20:07
The state of this ticket has been changed to remoteproblem
Connectivity issues between SURFnet and XLS Hosting
Jeroen Massar on Thursday, 15 March 2012 14:20:43
As XLS Hosting has this peering session with SURFnet let them contact their peers and sort this out.
Posting is only allowed when you are logged in. |