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Ticket ID: SIXXS #14307937 Ticket Status: User PoP: uschi03 - Team Cymru (Chicago, Illinois)
Tunnel unresponsive
![[us]](/s/countries/us.gif) Shadow Hawkins on Thursday, 24 September 2015 15:47:23
My tunnel is currently not responding, I have restarted the aiccu and re-setup my tunnel with no luck. The website reports the POP as up. However traceroute6 and ping6 fails from an outside server.
[say10@havok2 ~]$ traceroute6 2604:8800:100:211::2
traceroute to 2604:8800:100:211::2 (2604:8800:100:211::2), 30 hops max, 80 byte packets
1 2600:3c00:ffff:0:8678:acff:fe0d:97c1 (2600:3c00:ffff:0:8678:acff:fe0d:97c1) 1.596 ms 1.887 ms 1.910 ms
2 0.0.0.0-static.reverse.softlayer.com (2607:f0d0:2:4::2:0) 0.294 ms 0.279 ms 0.245 ms
3 0.0.0.0-static.reverse.softlayer.com (2607:f0d0:2:4::1:c) 0.893 ms 1.193 ms 1.165 ms
4 0.0.0.2-static.reverse.softlayer.com (2607:f0d0:2:4::1:2) 1.018 ms 0.0.0.4-static.reverse.softlayer.com (2607:f0d0:2:4::1:4) 1.090 ms 0.0.0.2-static.reverse.softlayer.com (2607:f0d0:2:4::1:2) 1.036 ms
5 2607.f0d0.0002.0002.0000.0000.0000.006e-static.v6reverse.softlayer.com (2607:f0d0:2:2::6e) 1.673 ms 1.649 ms 1.615 ms
6 po2.bbr02.eq01.chi01.networklayer.com (2607:f0d0:2:2::9) 23.506 ms 19.743 ms 19.991 ms
7 GW01.ORD07.CYMRU.com (2001:504:0:4:0:2:3028:1) 25.088 ms 21.580 ms 21.579 ms
8 uschi03.sixxs.net (2620:0:6b0:a:250:56ff:fe99:78f7) 22.657 ms 23.321 ms 26.866 ms
9 gw-530.chi-03.us.sixxs.net (2604:8800:100:211::1) 22.914 ms 22.171 ms 26.844 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 *^C
and
[say10@havok2 ~]$ ping6 2604:8800:100:211::2
PING 2604:8800:100:211::2(2604:8800:100:211::2) 56 data bytes
^C
--- 2604:8800:100:211::2 ping statistics ---
7 packets transmitted, 0 received, 100% packet loss, time 6037ms
State change: user
The state of this ticket has been changed to user
Tunnel unresponsive
8 uschi03.sixxs.net (2620:0:6b0:a:250:56ff:fe99:78f7) 22.657 ms 23.321 ms 26.866 ms 9 gw-530.chi-03.us.sixxs.net (2604:8800:100:211::1) 22.914 ms 22.171 ms 26.844 ms
This clearly shows that the packets arrive at the PoP (uschi03 at hop 8) and sixxsd (hop 9).
The next hop is supposed to be your tunnel endpoint.
As the PoP is obviously up, this is very likely an issue on your side of the tunnel. Hence please use the forums for resolving your problem.
Please read the "Reporting Problems" checklist and provide the details stated there.
Excerpt from the live tunnel status:
Last Heartbeat : 2015-09-24 15:52:52 (1443109972; 0 days 00:00:06 ago)
Packet In : 2015-09-24 15:52:52 (1443109972; 0 days 00:00:06 ago)
Packet Out : 2015-09-24 15:52:52 (1443109972; 0 days 00:00:06 ago)
so it seems that packets are going in and out. Definitely check your routing tables.
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![[ch]](/s/countries/ch.gif)
on Thursday, 24 September 2015 15:50:37
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